Capcom has released a summary of the Q&A session from its earnings conference call for the second quarter of the fiscal year ending March 2027. Regarding the leak of customer information resulting from unauthorized access to “CAPCOM ID,” the company stated that, at this point, the impact on its financial performance is expected to be limited.
While declining to disclose the scale of remediation costs, the company stated that the impact on financial performance is “limited”
When asked about the impact of the data breach on its financial performance, Capcom first reiterated its apology to customers and stakeholders. The company explained that necessary emergency measures have already been completed, and services using “CAPCOM ID” remain available. It also stated that gameplay in all games remains unaffected.
The company stated that it will continue to monitor “CAPCOM ID” and related services and strengthen its security measures.
The company did not disclose the specific amount of the costs associated with the response. However, it stated, “At this point, we believe the impact on our financial performance is limited.”
Approximately 11.77 million records leaked worldwide; 19 cases in Japan included addresses and purchase histories
On October 22, Capcom announced that approximately 11.77 million email addresses and other information had been leaked worldwide, and that passwords had been illegally changed for 196 accounts.
According to a follow-up report on the following day, the 23rd, in 19 of those domestic cases, names, addresses, and purchase histories from “e-Capcom” were also leaked. Note that credit card information was not affected.
