On October 23, Capcom issued a second report regarding unauthorized access to “CAPCOM ID,” revealing that 19 sets of member information from its online store, “e-Capcom,” had been compromised.
Unauthorized access to “e-Capcom” user profiles in the 19 cases where passwords were altered without authorization
On October 22, Capcom announced that approximately 11.77 million email addresses and system-specific identifiers had been leaked worldwide due to unauthorized access to “CAPCOM ID.” At that time, it was also confirmed that login passwords had been changed without authorization for 196 accounts.
This second report follows subsequent investigations that revealed the scope of the impact caused by the unauthorized password changes.
In 19 of the 196 cases, third parties gained unauthorized access to the “e-Capcom” My Page, resulting in the leakage of the following information. All affected accounts are based in Japan.
Full name, name (in Katakana)
Phone number, ZIP code, address
Gender, date of birth
Purchase history
Inquiry history with e-Capcom
Member Address Book
Please note that credit card information was not compromised. The company also stated that no data breaches resulting from unauthorized password changes were confirmed for the remaining accounts.
Investigation into the Scope of the Breach Completed; Remain Vigilant Regarding SMS and Phone Calls
According to Capcom, the investigation into the scope of this incident has already been completed.
The company states that it will continue to monitor “CAPCOM ID” and related services, while also implementing measures to prevent a recurrence and strengthening its information security framework. It plans to contact affected users individually on a rolling basis.
The company is also warning that the leaked information may be misused to send text messages, make phone calls, or send suspicious emails posing as Capcom or its affiliates. Please do not access any URLs listed in suspicious messages or open any attached files.
A dedicated contact center remains available for users in Japan. Please refer to Capcom’s announcement for details on the contact center and other information.
