A link to a PS5 customer satisfaction survey—believed to be from Sony Interactive Entertainment—has been circulating on social media overseas since the early hours of September 26 (Japan time). On X, some users shared the link with the message, “If you’re unhappy with the move to an all-digital model, please respond,” and a series of posts calling for people to voice their opinions on the decision to phase out physical discs followed.
PS5 Customer Satisfaction Survey Sparks Discussion; Some Link It to Backlash Against Disc Phase-Out
According to the international media outlet IGN, the survey asked about satisfaction with the PS5’s UI, performance, DualSense controller, and software lineup, and included a section asking respondents to list the game consoles they own, including those from other manufacturers. While there were no direct questions regarding physical media, it is reported that a free-text field was provided.
However, as of this writing, the survey is no longer accessible. Upon checking, opening the link resulted in a screen stating, “You have already completed the survey, or your session has expired,” even though no response had been submitted. Similar reports have been received from overseas, and the exact reason—such as whether the survey has been closed—remains unclear.
In July, SIE announced that it would cease production of disc versions for new games scheduled for release in January 2028 or later. This policy drew criticism immediately after the announcement, and some users interpret the survey as an effort to gauge public reaction to this backlash.
On social media, while some comments suggest, “At least this shows they recognize their image has been damaged” and “They should have asked before making the decision,” there are also level-headed opinions stating, “Isn’t this just a routine survey?”
Since the “#PSBlackout” boycott called for in August reportedly had no noticeable impact, it seems many users had high hopes for this survey as a platform to directly convey their opinions.
With just over a year left until the phase-out of physical discs, SIE has not provided any explanation regarding this survey, but we’ll be keeping a close eye on future developments.
